Returns & Exchanges
At Roots Plants, we want you to love your new greenery; if your plant arrives damaged or isn't a perfect fit for your home, we offer a 30-day return window to ensure your complete satisfaction.
Initiate Your Request
Contact our support team with your order number and a photo of the plant or accessory you wish to return within 30 days of delivery.
Prepare the Package
Carefully place the item back in its original eco-friendly packaging, ensuring the plant is secured to prevent any shifts or damage during transit.
Ship It Back
Affix the prepaid shipping label provided by our team to your box and drop it off at any authorized courier location.
Receive Your Refund
Once our nursery team inspects the returned item, we will process your refund or store credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing